Shipping & Returns

 Pre-Order items:

We are pleased to offer a pre-order facility for items out of stock. The estimated arrival date can be found on the product page. In the event the shipment is delayed a member of our team will be in contact. 

Combination of items in stock and pre-order - We will dispatch your order in full once the pre-order stock is available. If you require a part dispatch of items currently in stock please let us know so we can arrange an additional shipment. Please note shipping fees apply.

If you have any further questions about our pre-order service please contact our team.

Shipping & Returns:

$8.5 flat rate postage - FREE shipping for Australian orders over $100

Fast dispatch is a priority for our team. Orders are dispatched from Melbourne and we offer as many options as we can to ensure affordable shipping tailored to the needs of our customers.

If Express Post is selected we will do everything we can to dispatch as quickly as we can. 

Flat Rate Shipping - Terms & Conditions

Free (Standard Shipping) applies for Australian orders over $100

$8.5 Flat Rate - Standard Shipping (orders under $75)

$12.5 Flat Rate - Express Shipping Upgrade 

-
New Zealand Customers

Standard Shipping  - $15 Flat Rate 

Express Upgrade is $30

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Returns & Refunds Policy

Faulty / Defective Items
Happy customers are most important to us and so we do all we can to avoid faulty / defective items but if for some reason you have received an item that’s damaged, faulty or not as described please let us know straight away!

We will refund or exchange any faulty or defective items. Please ensure you send notification and a photo to show us the problem within 14 days of receipt. Our team will work with you on options to resolve the issue. 

Change of mind
You can return an item purchased for exchange within 14 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it (the item must be in brand new condition, unwashed and unworn). You will need to contact us to advise the team of your intention to return. Please include your details, order number and reason for return.
Postage costs to return the item are the responsibility of the customer. We suggest the item is shipped with a tracking ID / proof of receipt. 
Refunds are not eligible for change of mind but we will assist with an exchange. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
within 7 days.
Sale items (if applicable)
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded. 

Shipping
To return your product, you
should mail your product to: 

COPPER PEARL C/O MR INDEVA
PO BOX 1057 
ELWOOD, VIC
AUSTRALIA 3184

We strongly suggest the item is shipped with a tracking ID / proof of receipt. We cannot be held responsible for un-tracked items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund except in the case of a manufacturing defect or a shipment mistake on our part.