Copper Pearl AustraliaCopper Pearl AustraliaCopper Pearl Australia
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FAQs

ORDERING AND SHIPPING

Where do you ship from?

We ship all our products from Moorabbin VIC, Australia.

 

How long is processing and shipping time?

Fast dispatch is a priority for our team. We offer as many options as we can to ensure affordable shipping tailored to the needs of our customers.

If Express Post is selected, we will prioritise your order and aim to dispatch same / next business day wherever possible.

 

Do you take custom orders?

Unfortunately, we do not.

 

How often do you have sales?

We try and do sales about two or three times a year. We do occasionally send out discount codes to our email subscribers, so make sure you are signed up to receive them!

 

Do you have any current coupon codes?

You can use code PEARL10 for 10% off your first order. We also occasionally send out discount codes to our email subscribers, so make sure you are signed up to receive them!

  

Products

What are your products made from?

  • Bandana Bibs - 100% cotton front, 100% polyester (fleece) back
  • Burp Cloths - 100% cotton with a middle polyester fleece layer
  • 5 in 1 Multi-cover - 96% rayon, 4% spandex
  • Knit Swaddles - 69% polyester, 28% rayon, 3% spandex
  • Top Knot Hats - 69% polyester, 28% rayon, 3% spandex 

 

How should I wash your products?

For best results, we suggest washing in cold water and laying flat to dry. (is that from US?)

 

Where are your products made?

We have a wonderful manufacturer in India.

 

How often do you restock products?

We try and restock things about every 4-6 weeks. You can sign up on any products page to be notified once it is. You could also see if a local retailer has it in stock by using the store locator link at the bottom of our website. We need to set this up? And keep updating it say monthly?

 

Do you sell in a store near me?

You can use the store locator link at the bottom of our website to see if we do.

 

Can I build my own set of bibs or burp cloths?

Unfortunately, no. But check out our Baby Bundle options.

 

Do you take suggestions?

Yes! We always love hearing customer suggestions and feedback. Please email support@copperpearl.com.au

 

Marketing

Who can I contact about a collaboration?

Please email all collaboration requests to marketing@smartie-pants.com.au

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